Our Policies

Kaniksu, LLC ("Kaniksu" or "Kaniksu Networks") is committed to an open internet, with policies and practices clearly spelled out for our customers and the community to view. If there is ever a question or a point of clarification needed for any of these items, we are available to discuss further with you via email or by phone.

The policies below are the most current versions of these polcies, and are subject to change. In the event that we must change our policy in the future, those changes will be available on this page.

Privacy Policy

Kaniksu Networks will protect your privacy. We have a privacy policy that is available to review with all of the specifics of how we use your data and who it is shared with. Here are the bullet points of that policy:

  • We will not sell your data.
  • We will not share your data with third parties, except where necessary to provide Kaniksu's core business functions. In the case where we do share the data, the data is placed on a partner server, that is used only by Kaniksu to manage customer communications, allow for customer billing or assist with support issues.
  • On a very limited basis, we may reach out to you from time to time to offer additional services.
  • We will co-operate with law enforcement on data collection requests, provided a lawful subpoena is served for this data. Our policies for how we disclose this data can be found in the section "Communications Assistance for Law Enforcement Act (CALEA)"
  • We will comply with all lawful Digital Millennium Copyright Act (DMCA) requests. We have outlined our policy for DMCA requests below in another section.

Service Agreement

Every customer who signs up for internet, phone or television service with Kaniksu Networks will be asked to sign a service agreement. This agreement details what Kaniksu Networks expects of its customers, and what customers can expect from Kaniksu Networks. It will also provide specifics on the plan purchased, the term of the agreement, and any penalties that may be associated with the agreement. We encourage you to review this document and let us know if you have any questions.

You can view the current version of this agreement online (below). The service dates, service price, and installation fee will vary by customer, based on the service plan they select, and the length of contract they choose.

Acceptable Use Policy

Our Prices and Fees

The following will detail all of the prices and any associated fees for Kaniksu Network's "Mass Market" business and residential services. Because prices and fees can vary on custom services, please review your individual agreement, or contact us if you have any questions on those services. Prices, plans and fees are subject to change, and you should always refer to your service agreement for the specific plans, prices and fees you have agreed to.

Service Price

Please use the following links to view the current plans and prices for Kaniksu Networks service plans-

Fees

Fee Description Amount Notes
Installation Fee $0-$250 on standard residential plans
$0-$500 on standard business Plans

Standard installation includes wireless radio and up to 100 feet of ethernet cable and includes up to 2 hours of labor. Additional charges may apply for installations that cannot be completed with a standard install configuration.

Early Termination Fee Up to $250 on standard residential plans. $0-$500 on standard business Plans Fee would be the difference between your contract install fee and a no contract install fee ($250 residential, $500 business). As an example, if you signed a 24 month residential contract, and cancelled before 24 months, you would be charged $250. If you signed a 12 month contract and cancelled before 12 months, you would be charged $125 (the difference between $250 and the $125 you already paid at the time of install).
Reinstatement Fee $25.00 This fee would be assessed only if service is suspended for a failure to pay your bill.
Digitial Millennium Copyright Act (DMCA) Processing Fee $30 after the 2nd take down request This is a fee if we receive more than 2 DMCA requests in the lifetime of the account. After the 2nd take down request, a $30 administrative fee will be charged for each request that is received.

Network and Security Management

Congestion Management

Kaniksu Networks uses smart traffic monitoring and QOS to manage potential congestion. All traffic is subject to management. The purpose of network management is to enhance the customer’s interactive internet experience and to allow all customers to enjoy the service to the greatest extent possible. The effects of such practices are minimal to the end user. We only use priorities, not limits. VoIP, interactive traffic and some others are given priority over non-interactive downloads other types of non-real time traffic. A set of smart filters is used to tag and control traffic based on an evolving rule set. No traffic is ever blocked or dropped, merely re-prioritized. At the current time congestion is very rare. We indicate congestion when a particular network segment approaches 90% of its usable capacity. Kaniksu Networks does not have usage limits or any consequences for exceeding them.

Application Specific Behavior

Kaniksu Networks does not block or rate-control any particular application or protocol. We do favor interactive applications over non-interactive applications. This allows VoIP calls and other high QOS applications to continue to function normally in the face of any possible congestion.

Device Attachment Rules

For our fixed wireless broadband service only approved customer premise equipment (CPE) radios can connect directly to the Kaniksu Networks network. For the customers in-house wireless or wired access, we have no restrictions.

Security Policies

Kaniksu Networks employs interactive firewall rules and NAT at our routers at the customer premise equipment (CPE). All radio transmissions in our network are encrypted with industry standard AES encryption.

Service Description

Kaniksu Networks provides fixed wireless internet access. We may use unlicensed spectrum in the 2.4, 3, 5, 11 and/or 24 Ghz frequencies to deliver the services to the customer. Using these wireless frequencies, Kaniksu Networks can offer download speeds of 15 up to 150 Mbps and upload speeds of 5 up to 50 Mbps. Actual speeds may vary. The service is used by customers for real time applications such as VoIP as well as other internet based services.

Communications Assistance for Law Enforcement Act (CALEA)

Kaniksu Networks respects and appreciates our customers right to privacy. We will work to protect your data, and which includes the data you send and receive. We will never sell or otherwise share this data, except where required by law.

Kaniksu Networks also has a great respect for the law and our legal system. Because of this respect, we recognize our responsibility to comply with all legal requests for data from law enforcement. In the event of a subpoena, or other legal instrument used to obtain data from or about our customers, Kaniksu will comply, but only after seeking legal advise from a Kaniksu Networks' attorney. These requests for data are commonly referred to as "CALEA" requests (Communications Assistance for Law Enforcement Act).

In the event of a CALEA request, Kaniksu Networks will provide customer data only for the customer(s) listed in the request, and will only provide the data required to fulfil the request. No additional data will be shared, that is not required in the request. Kaniksu Networks will only share data with law enforcement when a valid CALEA request, and first reviewed by Kaniksu Networks' attorney.

Digitial Millennium Copyright Act (DMCA)

Under the Digital Millennium Copyright Act (DMCA), copyright owners have the right to notify Kaniksu Networks' registered agent if they believe that a customer has infringed on their work(s). When we receive a complaint notice from a copyright owner, we will notify the customer of the alleged infringement by providing them a copy of the submitted DMCA notice. As required by law, Kaniksu Networks enforces a graduated response policy to complaints that may lead to suspension or termination of service. It is our policy is to cancel the internet services for any customer receiving 8 or more DMCA notices annually and to assess a $30 Administrative Fee for the processing and handling of every complaint received after the second.